Jaay 9 Privacy Policy — Your Data Is Safe With Us

Jaay 9 ("We", "Platform") is fully committed to protecting the privacy of your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what measures we take to keep it safe.

By using the Jaay 9 website or app, you agree to this Privacy Policy. We never sell your data or share it with third parties without your consent. Our Privacy Policy follows international data protection standards.

This Privacy Policy is written entirely in English so that users in Bangladesh can understand every aspect clearly. Everything is explained in plain language — no complex legal jargon.

Jaay 9 only collects the information necessary to provide its services. Under our Privacy Policy, the types of data we collect fall into three categories:

a) Information you provide directly:

• Name, date of birth, mobile number, and email address (collected at registration)
• National ID or passport number (during KYC verification)
• Payment details such as your Mobile Pay or Nagad number (collected at the time of transaction)
• Messages and complaints submitted to support

b) Automatically Collected Information:

• IP address and device type (for security purposes)
• Browser Information & Operating System
• Logs of your activity on the platform (which pages you visited and when)
• Betting history & transaction records

c) Information received from third parties:

• Transaction verification data received from payment gateways
• Risk assessment data from fraud prevention services

Under Jaay 9's privacy policy, your information is used solely for the following purposes:

• Account Management: To verify registration, login, and account authentication.
• Payment Processing: To process deposits and complete withdrawals.
• Customer support: To address your questions and resolve any complaints.
• Security Assurance: To prevent fraud, misuse, and illegal activity.
• Legal Obligation: To meet regulatory reporting requirements.
• Service Improvement: To improve and enhance your platform experience.
• Relevant contact: To keep you informed about bonuses, promotions, and important updates.

Jaay 9 is committed to protecting your privacy. We only share your information in the following limited circumstances:

• Payment Provider: Mobile Pay, Nagad, Rocket and other payment processors — only the information necessary to complete the transaction.
• Identity Verification Services: For the KYC process — shared with third-party verification agencies.
• Legal Authorities: When required by court order or legal obligation — only to the extent necessary.
• Fraud Prevention Services: To ensure the security of the platform.

In every case, we ensure that the receiving party upholds the same level of privacy protection. We never share data in any way that violates Jaay 9's Privacy Policy.

Jaay 9 uses industry-leading technology and practices to protect your data. Security is the top priority in our Privacy Policy:

Jaay 9 uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser. In accordance with our Privacy Policy, we use three types of cookies:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences (such as language settings).
• Analytics cookies: To understand how the platform is being used — without using any personal data.

You can disable non-essential cookies through your browser settings. However, doing so may affect certain features on the platform.

Under Jaay 9's Privacy Policy, you have several important rights regarding your personal information:

Jaay 9 does not retain your data longer than necessary. Under our privacy policy, data is kept for the following periods:

• Active account information: For as long as your account remains active.
• Transaction records: A minimum of 5 years, as required by law.
• KYC documents: Up to 5 years after account closure (as required by regulatory obligations).
• Support conversations: Up to 2 years.
• Cookie Data: From 30 days up to a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymized.

Jaay 9 strictly prohibits anyone under 18 from using the platform. Our privacy policy expressly forbids the collection of data from minors.

If you know of a minor using Jaay 9, please report it to support@jaay9.click.

Jaay 9 reserves the right to update this Privacy Policy as needed. When changes are made:

• A notice will be posted on the website.
• You will be notified at your registered email address.
• The "Last Updated" date at the top of this page will be changed.

For significant changes, we will notify you at least 30 days in advance. Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.